Privacy Policy

1. Information We Collect

When you make a booking at Windsor Gardens, we collect:

• Full name
• Email address
• Phone number
• Address (optional)
• Payment information (processed securely via Razorpay)
• Booking preferences and special requests

2. How We Use Your Information

We use your personal information to:

• Process and confirm your bookings
• Send booking confirmations and updates via email
• Contact you regarding your stay
• Process payments and refunds
• Improve our services
• Comply with legal obligations

3. Payment Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details on our servers. Payment information is encrypted and transmitted directly to Razorpay for processing.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment processors (Razorpay) to process transactions
• Email service providers to send booking confirmations
• Legal authorities when required by law

5. Data Retention

We retain your booking information for a period of 7 years for accounting and legal purposes. You can request deletion of your personal data by contacting us at booking@windsorgardens.co.in.

6. Cookies

Our website uses essential cookies to maintain your session during the booking process. These cookies are necessary for the website to function properly and cannot be disabled.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

9. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.